What is IceLocator.net?
IceLocator.net is a verified, real-time directory service designed to connect individuals and families with accurate, up-to-date information on service providers within the U.S. immigration detention system. We help you find legal aid, bond assistance, mental health support, commissary services, and more.

Who is IceLocator.net for?
Our service is built for families and loved ones of detained individuals, legal advocates, community organizers, and anyone seeking reliable and current information to navigate the complex detention landscape.

Using the Directory & Services

Why should I use IceLocator.net instead of a free directory or Google search?
The detention system is highly dynamic, with provider information changing daily. Many free directories or websites are outdated the moment they are published. Our unique value is daily human verification—our team updates and confirms every listing every 24 hours to ensure you are not wasting time on incorrect leads during a critical moment.

What kind of service providers are listed?
We list verified providers across key categories, including:

• Immigration Legal Services & Representation

• Bond Assistance Programs

• Mental Health & Counseling Services

• Commissary & Financial Support Services

• Family Visitation & Facility Locator Services

• Advocacy & Non-Profit Organizations

How do you verify your providers?
Our verification process includes direct contact with providers, confirmation of licensing (where applicable), checking service areas for specific facilities, and monitoring for any changes in status or capacity. This hands-on review is conducted daily.

Account & Pricing

Is there a cost to use IceLocator.net?
Yes, IceLocator.net operates on a low, subscription-based model. A minimal fee is required to access the full directory and all platform resources. This fee directly supports our 24/7 verification operations, platform maintenance, and dedicated support team, allowing us to guarantee the accuracy and reliability of our service.

What does my subscription include?
Your subscription grants you:

• Unlimited access to the entire verified provider directory.

• Real-time change alerts and the platform news feed.

• Downloadable guides, know-your-rights materials, and step-by-step resources.

• Access to 24/7 email support.

Do you offer any free resources?
Yes. We believe in accessible support. You can find select public guides and general information on our blog and resource pages without an account.

Notifications & Updates

How will I know if a provider or facility information changes?
Active subscribers receive automatic email notifications for any confirmed changes to providers or facilities they are tracking. All real-time updates are also prominently displayed in your personal dashboard News Feed upon login.

How often is the directory updated?
Our core promise is daily updates. Our team works around the clock to verify and refresh listings every 24 hours to combat the rapid pace of change in this system.

Support

Do you offer customer support?
Absolutely. We provide 24/7 email support to all subscribers for technical issues, navigation help, and general inquiries. We are committed to being a responsive partner.

Can I suggest a provider or report an error?
Yes, and we encourage it! The accuracy of our network relies on community input. Please use the “Suggest a Provider” or “Report an Error” links within your dashboard or contact our support team directly.

Privacy & Security

Is my personal information and search data safe?
We take your privacy and security extremely seriously. We employ industry-standard encryption and data protection practices. We never sell your personal data or share your search history. Please review our full Privacy Policy for detailed information.

Can I use this service anonymously?
You will need an account to access the full directory, but you can use a secure email alias. Our platform is designed to protect your privacy, and your specific searches within the directory are confidential.